933ok's Privacy Policy

2 What Information We Collect

When you register and use the 933ok platform, we may collect various types of information. This information falls into two categories: information provided by the user and information collected automatically.

2.1 Information Provided by the User

When you open an account or use services on 933ok, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national identity card details
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Content of communications with us via live chat and email
• Documents uploaded for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device model
• Login and logout times, session duration
• Gaming history and transaction records
• Referral source and navigation patterns within the site
• Information collected through cookies and similar tracking technologies

3 Use of Information

933ok uses the information collected for the following legitimate purposes. Each purpose is directly related to improving our services and ensuring your security.

3.1 Account Management and Identity Verification

Information is used to create, manage, and secure your account. This includes age and identity verification (to comply with the 21+ age requirement), fraud prevention, and detection of multiple accounts.

3.2 Financial Transaction Processing

Payment information is used to verify and process deposits (৳500 or more) and withdrawals (৳500 or more). We handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Service Improvement and Personalisation

Information is used to analyse your gaming habits and preferences in order to present more relevant games, promotions, and offers.

3.4 Customer Support

Relevant account information is used to resolve your issues quickly through 24/7 live chat and email support.

3.5 Legal Compliance

Certain information may be legally required to be stored and used to meet anti-money laundering (AML) obligations and other legal requirements.

3.6 Communications and Notifications

We may share information with you by email regarding important account updates, security alerts, new promotions, and bonuses. You may opt out of marketing messages at any time.

4 Data Storage and Security

933ok places the highest priority on the security of your information. We have implemented industry-standard technical and organisational measures to protect data from unauthorised access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• All data transmissions secured with SSL (Secure Socket Layer) encryption technology
• Protection of stored data through at-rest encryption
• Multi-factor authentication and strong password policy
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

4.2 Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for the period required to meet legal obligations. Generally:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by applicable law
• After account closure: for a limited period as required by legal obligations

4.3 User Responsibilities

You are also responsible for the security of your account. Keep your password confidential, use a strong password, and if you notice any suspicious activity, notify us immediately via live chat.

5 Sharing Information with Third Parties

933ok does not sell your personal information. However, in certain circumstances we may share information with trusted third parties, as detailed below.

5.1 Service Providers

Minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank), identity verification services, technology infrastructure providers, and customer support tools. These organisations use the information solely to provide services on our behalf and have no right to use it for their own purposes.

5.2 Legal Requirements

Information may be shared to comply with court orders, lawful requests from government authorities, or other legal obligations. In such cases, we will provide only the information legally required.

5.3 Fraud Prevention

Information may be shared with relevant authorities or industry bodies for the prevention and investigation of fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance.

5.5 International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, we ensure that your information is handled to a standard of protection consistent with this Privacy Policy.

6 Cookies and Tracking Technologies

The 933ok website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

6.1 Types of Cookies We Use

• Essential cookies: Strictly necessary for login sessions, language preferences, and security tokens — without these, the platform will not function correctly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how users interact with the site, which helps us improve our services.
• Marketing cookies: May be used to present relevant advertisements and offers.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain important features of the platform. To delete or block cookies, go to the "Settings" section of your browser.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us via live chat or email.

7.1 Right of Access

You may request a copy of the personal information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done through your account settings or by contacting us directly.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may be essential for us to retain some information to meet legal obligations (such as financial transaction records).

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case, we will stop marketing communications, though communications necessary for service delivery may continue.

7.5 Data Portability

You may request your information in a structured, commonly used format.

8 Protection of Minors

933ok is intended only for persons aged 21 or over. We do not knowingly collect personal information from any minor. We verify age during the registration process and, where there is doubt, identity documents are checked.

If we become aware that a minor's information has entered our system, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child has used this platform, please contact us.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Policy Changes and Updates

933ok may amend and update this Privacy Policy from time to time. Changes may be prompted by legal developments, technological improvements, changes to our services, or regulatory requirements.

9.1 Notice of Changes

For significant changes, we will notify you by email and/or communicate them clearly on the platform. For minor edits and language changes, only the update date at the top of the page will be amended.

9.2 Continued Use After Changes

If you continue to use the platform after an updated Policy has been published, this will be considered acceptance of the new Policy. If you do not agree with the new Policy, please stop using the service and contact us.

This Policy was last updated: January 2026. Previous versions can be provided upon request.

10 Contact and Complaints

If you have any questions or comments about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us through the channels below.